Return & Refund Policy
Enayat Jewel – Return & Refund Policy
At Enayat Jewel, customer satisfaction is at the heart of everything we do. Each piece is crafted with precision and care — and we want you to feel just as confident about your purchase as we are about our jewelry.
If, for any reason, you’re not satisfied with your order, we’re here to help.
📦 Return Policy
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Return Window: Items can be returned within 7 days from the date of delivery.
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Condition: To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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All original packaging, certificates, and invoice must be included.
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Non-returnable Items:
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Custom-made or personalized items.
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Items purchased on sale or promotional discounts.
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💸 Refunds
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Once we receive and inspect the returned item, we will notify you about the status of your refund.
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If approved, the refund will be processed to your original method of payment within 5–7 business days.
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Shipping charges are non-refundable, unless the item delivered was incorrect or defective.
🔁 Exchanges & Damaged Items
If your item arrived damaged, or if we sent the wrong item, please contact us within 24 hours of delivery. We will arrange for a replacement or full refund — whichever you prefer.
📍 How to Initiate a Return
To begin a return or raise a concern, please contact us with your order details:
📞 WhatsApp / Call: +92 325 0459987
📧 Email: enayatjewels.store@gmail.com
Please ensure you contact us before sending any items back — unauthorized returns may not be accepted.
🤝 Our Promise
Every customer is valuable to us. We aim to handle returns and refunds with fairness and transparency. Thank you for trusting Enayat Jewel with your special moments.